What are your customers asking? And what can you improve?
NBEH gathers the questions that keep coming up and helps you see where product information needs clarifying or adding.
Spotting recurring questions
Similar questions are grouped so the topics that need attention stand out, instead of reading every conversation on its own.
Reviewing information gaps
The information may be missing, or there but unclear to the customer.
Recommendations you can review
A recommendation to review or clarify product information, based on recurring questions. You decide.
What does a recommendation look like?
NBEH recommendationsIllustrative exampleRecurring question
“Does it fit a space 30 cm wide?”
Note
The product’s dimensions aren’t clear in the product information.
Recommendation
Add the product’s dimensions clearly to the product page.
Recommendations help you review. NBEH doesn’t edit your product descriptions or your store automatically.
See NBEH on your own products.
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