The answer is closer when it sits next to the product.
NBEH focuses on helping shoppers inside the product page, while they see the price and options and can complete their choice right there.
A shopper may need clarification before buying. Having help inside the page lets them ask without opening another channel just to understand the product.
Sees the productAsks NBEHCompares and completes their choice
Not a replacement for every channel.
WhatsApp and other channels remain important for communication. NBEH’s role is to provide product-related help while shopping, not to remove other channels or claim that every shopper who leaves the page won’t come back.
See NBEH on your own products.
Request your free trial14 days free on your store