Go back to your customers’ questions, not your guesses.
NBEH conversations help you understand how shoppers ask about your products and what needs clarifying while they choose.
Review questions and answers in the context of the product, and notice the topics that repeat or the answers that need a second look. Use these observations to improve the information the assistant relies on.
Mocha Espresso Machine · demo storeIllustrative data
Will the machine fit in a 30 cm wide space?
The machine’s width isn’t listed in the product information, so I can’t confirm it fits. Please check the dimensions before ordering.
Conversations inside the store, not a unified inbox for every channel.
This page describes the conversations that happen through NBEH inside the store. It doesn’t mean gathering WhatsApp, Instagram, and other platforms’ messages in one inbox.
See NBEH on your own products.
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